Privacy Policy

Privacy Policy

PRIVACY POLICY The Privacy Policy covers all practices concerning handling and securing the Travellers’ personal information by SE.
This Privacy Policy is applicable to persons who purchase any product or service from SE via any sales channel (including but not limited to website, mobile site, offline channels such as call centres, retail offices, through Travel Agents or any other channels.

Collection and Use of Personal Information
Travellers may be asked for personal information anytime they are in contact with SE directly or indirectly through a third party.
Should Travellers purchase travel and/or related services or choose to go through the SE website or mobile site, they have to provide SE with certain personal information such as name(s) of persons travelling (name of traveller if the person travelling is different to the one purchasing), passport details (with scanned copies), residential address, phone number, email id, debit/credit card number and expiry date, debit/credit card billing address. Other personal information may be requested too in order to confirm and fulfill the Travellers’ bookings and in order to keep the Travellers informed of each booking. If a booking is made in the name of/for other Travellers, then it is the duty of the Traveller(s) who is/are booking, to ensure these other Travellers have agreed beforehand that their personal information may be disclosed.
If Travellers choose to register/get in touch on the website or mobile site, they may have to provide personal information including but not limited to their name, telephone number, e-mail address, a unique login name.
SE may automatically log generic information about your devices’ connection to the Internet, which is called “session data”, that is anonymous and not linked to any Personal Information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the Travellers while on the device. It helps SE diagnose problems with its servers and lets it better administer systems along with analysing visitor traffic, number of visitors to various pages on the website/mobile site and so on. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor’s Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.
Cookies are small pieces of information that are stored by browsers on the device’s hard drive. Cookies are only read by the server that placed them, and are unable to do such things as run programs on a Travellers’ computer, plant viruses or harvest your Personal Information. However, if personally identifiable information has been previously provided, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with Third Parties.
SE may share personal information as required to fulfill the service offering and/or to make booking, reservation, blocking and any such activity initiated by Travellers .
SE has stringent security measures in place to protect the loss, misuse, and alteration of the information under its control. Whenever a payment gateway is accessed, SE offers the use of a secure server.
By using SE and/or by providing their information, Travellers consent to the collection and use of the information disclosed in accordance with this Privacy Policy, including but not limited to consent for sharing their information as per this privacy policy.
SE may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to:
(a) conform to the edicts of the law or comply with legal process served on Sanskriti Explorers or the site;
(b) protect and defend the rights or property of SE the site or the users of SE and
(c) act under exigent circumstances to protect the personal safety of users of SE, the site or the public.

DISCLAIMER
The information, software, products, and services included on SE’ website/ mobile site may include inaccuracies or typographical errors and SE will be entitled to rectify such inaccuracies or typographical errors. SE will not be liable/responsible for any decision that Travellers may take based on inaccurate information.
Advice received via this website/mobile site should not be relied upon for personal, medical, legal or financial decisions and Travellers should consult an appropriate professional for specific advice tailored to their situation. SE and/or its respective suppliers make no representations about the suitability, reliability, timeliness, and accuracy of the information, software, products, services, or any other items and related graphics contained on this web site for any purpose whatsoever. All such information, software, products, services and related graphics are provided “as is” without warranty of any kind. SE and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchant ability, fitness for a particular purpose, title and non-infringement.
Please ensure that all information provided while booking is correct. For security reasons and to be able to advise Travellers of any developments affecting their travel, SE may be required to contact Travellers by telephone and email and to have correct addresses on record. If any or all of these contact details are not correctly given, SE reserves the right to cancel the transaction at the Travellers’ risk and cost.

MODIFICATION OF TERMS OF USE
SE reserves the right to change the terms, conditions, and notices under which SE websites/mobile sites are offered, including but not limited to the charges. The Traveller is responsible for regularly reviewing these terms and conditions.

INDEMNIFICATION
Travellers agree to indemnify, save, and hold SE, its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to: (i) Travellers’ use or misuse of SE Services; (ii) any violation by Travellers of this Agreement or (iii) any breach of the representations, warranties, and covenants made by Travellers herein.

SEVERABILITY
If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.

GRIEVANCE REDRESSAL SYSTEM
A Grievance Redressal Officer will be appointed by SE to address the concerns and grievances of Travellers with regards to the products and services offered by SE.
Contact information along with expectant timelines for redressal and procedure to apply to the Grievance Redressal Officer will be published on the website/mobile site of SE.